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National Mortgage Servicer: Reduced mortgage processing time by 65%

National Mortgage Servicer · Banking

Reduced mortgage processing time by 65%
Result
Banking
Industry
TPS
Operating approach
Fourtre
Engagement
The Challenge

Where they started

No merger strategy. The external pressure was Keeping up with Gov requests to speed up loan modifications, while the internal operating challenge was Long lead times.

The Approach

What the engagement focused on

Fourtre focused on value stream mapping of process to uncover opportunities.

  • Initial need: Productivity Improvements.
  • Operating focus: Value stream mapping of process to uncover opportunities.
  • External pressure: Keeping up with Gov requests to speed up loan modifications.
  • Internal operating issue: Long lead times.
“The goal is not improvement activity. The goal is measurable operating performance.”
Result

What changed

  • Reduced mortgage processing time by 65%
Limited diagnostic availability

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