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Regional Healthcare Provider: Reduced wait times by 45%

Regional Healthcare Provider · Health Care

Reduced wait times by 45%
Result
Health Care
Industry
TPS
Operating approach
Fourtre
Engagement
The Challenge

Where they started

Long waits for patients. The external pressure was Service reputation, while the internal operating challenge was Doctors running show.

The Approach

What the engagement focused on

Fourtre focused on redesigned work flow, created fast lane.

  • Initial need: Productivity Improvements.
  • Operating focus: redesigned work flow, created fast lane.
  • External pressure: Service reputation.
  • Internal operating issue: Doctors running show.
“The goal is not improvement activity. The goal is measurable operating performance.”
Result

What changed

  • Reduced wait times by 45%
Limited diagnostic availability

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