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State Workers’ Compensation Agency: 3.6M savings, 20% leadtime reduction

State Workers’ Compensation Agency · Gov

3.6M savings, 20% leadtime reduction
Result
Gov
Industry
TPS
Operating approach
Fourtre
Engagement
The Challenge

Where they started

No operations plan. The external pressure was Public scrutiny with worker comp delays, while the internal operating challenge was Process flow was complicated.

The Approach

What the engagement focused on

Fourtre focused on value stream mapping of process to uncover opportunities.

  • Initial need: Training.
  • Operating focus: Value stream mapping of process to uncover opportunities.
  • External pressure: Public scrutiny with worker comp delays.
  • Internal operating issue: Process flow was complicated.
“The goal is not improvement activity. The goal is measurable operating performance.”
Result

What changed

  • 3.6M savings, 20% leadtime reduction
Limited diagnostic availability

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